Flexibility is key to handling your customer orders, from initial acquisition to final order fulfillment and beyond. Streamline your order processing by taking orders from all channels, managing inventory, processing payments, and fulfillment of the order.
FROM ORDER PLACEMENT THROUGH FULFILLMENT
Create a Seamless Customer Experience
FlexOMS™ helps you streamline and improve your operations through a multi-channel, full-featured platform. From order inflow and address standardization to inventory allocation, payment authorization, order disbursement and shipment, FlexOMS™ offers everything you need in a single platform.
Seamlessly manage and maintain visibility into every channel.
FlexOMS™ uses a unified customer database for real-time, consolidated views of transactional information across channels.
Customizable to suit your needs.
The modular system design allows maximum flexibility to integrate seamlessly with existing tools and systems or supply an end-to-end solution.
FlexOMS™ grows with your business and your customer base.
Whether your business has one product or thousands, one business model or many, SFG’s flexible order management system has the business rule sets to manage your order flows and customer information as your business grows.
WHAT CAN FlexOMS™ DO FOR YOU?
FlexOMS™ integrates with your front-end shopping cart and back-end operations — whether they are in-house or outsourced.
Maintain storage locations, inventory levels, pick/pack and shipping instructions seamlessly throughout the entire process.
Real-Time Inventory Visibility
Handle the allocation of your inventory, oversee backorder options in real time, and set minimum and reorder triggers, regardless of location.
Process Payments Securely
Robust security measures protect sensitive customer details and payment information and keep you compliant with the Payment Card Industry Data Security Standard.
Know Your Customers
Maintain a 360-degree view of your customers for an in-depth view of the customer journey from click to ship.
Spot and Correct Errors
FlexOMS™ can automatically spot and revise errors in customer shipping addresses so shipments make it to the correct recipient.
Keep Customers in the Loop
FlexOMS™ automatically sends notification emails to let customers know when their orders have shipped, and when they can expect delivery.
We use only top-notch and trusted shipping vendors for order distribution, so orders arrive undamaged and on time.