Connect with your customers on their mobile phones.

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ProTexting allows Amazon sellers to communicate with their customers via SMS. Their automated system verifies order numbers and sends responses to allow sellers to get feedback from customers, confirm that customers received their orders, request reviews, and send out product updates.

Amazon Sellers Integration with SMS Messaging

Text Message Marketing Can Boost Your Amazon Business

Connect with your customers on their mobile phones.

Overview and Benefits

NEW! Machine Learning module is in LIVE now! Automatically detecting review ratings (reviews submitted + Stars 1 to 5) in all incoming MMS and send back smart auto-reply text messages.

Text messaging is getting consistently more popular with just about everybody, including your Amazon customers. Think of how convenient it would be to be able to communicate with someone via SMS after they’ve placed an order from you. SMS marketing has many uses but, until recently, hasn’t been widely used by e-commerce sellers. With our Amazon integration, you gain several key advantages.

ProTexting allows Amazon sellers to communicate

  • You can request that your customers text in a KEYWORD when they receive their orders.
  • Our automated system verifies order numbers and sends responses. You only need to set it up once.
  • Your customers can send order ID via SMS or screenshot via MMS. Our new machine learning technology can recognize the Amazon order ID in MMS and trigger the auto-reply text message flows.
  • Get feedback from customers on their orders for market research and better customer service. Customer feedback is extremely valuable for any amazon seller.
  • Fast way to confirm that customers received their orders.
  • Request that customers leave reviews for you on Amazon by offering incentives, such as FREE samples or new products.

With customer’s permission, you can send out updates about your products via SMS.

  • Integrated “Shipping Module”, automatically or manually added via SMS Short URL to all VERIFIED orders. This will streamline your Amazon Seller process, if you’d like to offer FREE products or samples. Quickly receive the shipping information from your customers, which will be automatically synced into your contacts database.
  • 2-way messaging via ProTexting’s inbox “Conversation” module or the ProTexting mobile apps.
  • Integrate with Zapier and push all Amazon Orders to ProTexting. Activate the Zapier Template »

ProTexting Amazon integration will help e-commerce sellers communicate better with customers. You’ll no longer be limited to sending messages via email as you’ll be able to connect via SMS, which is usually faster and produces higher response rates.

You can now seamlessly set up messaging campaigns by automatically checking order ID when clients send you a message. This is a fast way to allow for messaging between you and your customers, and will save you a lot of valuable time. With SMS integration, you can quickly verify orders and encourage customers to send feedback, leave reviews or sample other products in your offerings.

There is an option to activate several amazon seller accounts.

All orders will be validated automatically for the accounts you have activated and synced with ProTexting. Validated orders will be listed in your Amazon Dashboard, and automated follow up text messages will be sent. You can also follow up with your amazon clients via our “Conversation” messaging modul.

In case you need your subscribers to directly text in their “order id” in order for you verify it automatically (via the Amazon Integration app), ProTexting suggest you subscribe to a dedicated Long Code. Dedicated Long Codes are available in every account by activating the “Long Code Reservation” app. This platform has coverage in over 35 countries, providing local long numbers. By having a dedicated number, the account will be able to receive all incoming text messages, without the initial text-in SMS keyword. This way there will be less “invalid keywords” messages.


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