Description

Cloud Conversion CRM is a CRM (customer relationship management) app for online sellers, running on Salesforce.com.

Cloud Conversion CRM enables Amazon Marketplace and Amazon Webstore sellers to manage customer service and support from a single source. It automatically syncs Amazon orders, emails, products, shipping details, and customers to Salesforce, and includes analytics to help retailers understand profitability.

Complete the eCommerce 360 View inside Salesforce

No matter where and how you sell, Cloud Conversion unifies your processes behind a single login so your business can scale.

Traditional ERP systems are overkill for growing eCommerce companies. But using disparate tools is inefficient at best. That’s where Cloud Conversion comes in.

We start by consolidating all your eCommerce integrations and providing best-in-class tools to improve and automate Customer Service and Order Management. When you’re ready, we have the Inventory and Order Automation tools to help you scale with ease.

Ready to streamline your business to accelerate growth?

CRM for eCommerce · Multi-Channel Order Management · Returns & Exchanges · Inventory & Supplier Management · Fulfillment & Dropship Automation

Customer Management CRM

Consolidate, manage, respond to customer questions and communications. Set up canned responses to automate messaging. Integrate CTI and incoming calls will trigger a screen-pop with caller’s account information to give a 360º customer view.

Order Management

Easily track, edit, modify, cancel, spilt and route orders. CSRs can also view customer and order history to ensure customers are handled effectively.

Inventory and Supplier Management ERP

Real-time inventory visibility is crucial in eCommerce to ensure all of your channels have complete visibility into inventory. Oversells and undersells can prevent potential sales and lead to customer dissatisfaction. Cloud Conversion provides the features and integrations necessary to scale in the 4th Industrial Revolution.